The process determines the requirement of ozone .However ozone use must be complimented with reliable equipment and above all a reliable service.
Dielectrics are sensitive
The ozone dielectrics are very sensitive. They are exposed to feed gas, air or oxygen that can be the source of contamination of dust & moisture. This could lead to dielectric failures. The equipment must therefore be a reliable one with all safety interlocks.
No breakdown calls from Clients
It is for these reasons that WEDECO machines guarantee dielectrics for 10 years. There are instances in India where we have not a received a single breakdown service call for 4 years
We do not believe in email or phone solutions
It is normal procedures for ozone Manufacturers try resolving service problems through e mails and phones that more often results in more confusion because of the intricacies involved in ozone generation.
On site Service Engineers –Whenever required
OTSIL have realized this and therefore created a team of engineers who are well trained in Germany to take care of the service needs of their clients. Response time to service calls is short.. In most cases within 24 ours
O & M by OTSIL Engineers – an option to the client
Today OTSIL engineers are operating and maintaining units at ITC- Bhadrachalam and in Unimark Remedies, Ahmedabad.
Happy Clients with OTSIL
OTSIL have today more than 80% of their clients under Annual maintenance contract.